Updated Helpdesk How-To

HELLO

H - Hold phone away from your ear while client screams, cries and blames you and only you for all there problems
E - Examine the issue as she blabbers on about every problem she has ever had with her computer
L - Look at your phone and make sure you are Muted
L - Laugh until your gut hurts
O - Open Outlook and sort email by "Received"